FAQs | The Silverlake Apartments in Grapevine, TX

General Community Questions

What are your office hours?

10am-6pm.

Is the community pet friendly?

Yes.

What types of floor plans do you offer?

Studio, 1B1B, 2B2B, 3B2B.

Where are you located?

Grapevine, TX.

What makes your community unique?

Amenities.

Do you offer furnished units?

No.

Is smoking permitted on the property?

No.

Leasing and Application Process

How do I schedule a tour?

Meet Elise, or calling the property.

What documents are required to apply?

Application and proof of income.

What are the income or credit requirements?

3x rent in their monthly gross income.

How do I apply?

www.thesilverlakeliving.com

Is renters insurance required?

Yes.

How long does the approval process take?

1-3 business days.

Do you offer short term leases?

3 months is the shortest.

Do you run background and credit checks?

Yes.

Pricing, Fees, & Deposits

Which utilities are included in rent?

None.

What utilities am I responsible for?

Water/Sewage, Trash, Admin fees for those as well. Electric is set up on their own.

When is rent due and what payment methods are accepted?

1st - credit or debit card through Bilt or electronic payment through WIPs or e money gram.

Move-In, Lease Terms

What lease terms do you offer?

3-15 months.

What is required on move-in day?

• Signed lease
• Move in payment
• Renters insurance
• Proof of electric.

Do you allow subletting or lease transfers?

No.

What is your move-out policy?

60 day notice.

Amenities & Lifestyle

What amenities do you offer?

Coffee station, hush pods, clubhouse, lounge, game room, marketplace, fitness center, mailroom, skylounge, 2 courtyards, parking garage, return valet, valet trash, package lockers, conference room, pool, bike storage, pet spa, dog park.

Are amenities open 24/7?

Everything is 24/7 except Pool is 7am-10pm and the Skylounge is 8am-9am.

Is Wi-Fi available in common areas?

Yes.

Do you offer a guest suite for visitors, and what does it include?

No.

Is parking available onsite

Yes.

Do you offer EV charging stations?

Yes.

Is bike storage available?

Yes.

How does package delivery work?

Luxer Lockers - delivery drivers deliver to a locker and that generates a code that is sent to the corresponding resident.

Are there resident events or community activities?

Yes.

Guests

Is guest parking avaiable?

Yes - they have to register through apartment permits and re register every 24 hours to avoid being towed.

How do guests access the building?

Butterfly Machine.

Accessibility

Is the building accessible for individuals with disabilities?

Yes.

Are amenities and common areas accessible?

Yes.

Do you offer accessible parking spaces?

Yes.

Pets

Do you allow pets?

Yes.

Are there any breed restrictions?

Yes - Pit Bull Terrier, Staffordshire Terrier, Rottweiler, Doberman Pinscher, Chow, Presa Canarios, Akita, Asakan Malamute, Wolf-hybrid

How many pets are allowed per apartment?

Are service animals permitted?

Yes.

Do you have pet amenities?

Yes - pet spa, and dog park.

Neighborhood

What neighborhood is the property located in?

Silverlake.

What shops, restaurants, and grocery stores are nearby?

Grapevine Mills Mall, Chick fil a, Chipotle, Applebees, Blue Goose Cantina, Closest grocery store is Tom Thumb.

What schools is the property zoned to?

Grapevine/Colleyville.

What universities are close by?

University of Dallas, Dallas Baptist University, University of Texas at Arlington, University of North Texas.

How close is the nearest public transit stop?

Grapevine/Main Street Station.

Resident Resources

How do I pay my rent?

Bilt/WIPs/E Money Gram.

How do I renew my lease?

Resident Portal (Rent Café).

How do I submit a maintenance request?

Resident Portal (Rent Café).

Is there an online portal for residents?

Rent Café.

Do residents get partner perks or discounts?

DFW Airport employees get waived app and admin and $150 move in credit.

Do you offer any services for remote workers?

No.

Frequently Asked Questions